PICK UP THE PHONE!!!!!
We’ll do anything but pick up the phone! Emailing instead is one preferred option or just being too busy is the usual excuse as to why we don’t pick it up! The problem is, unless we pick up the phone, nothing new will ever happen! Even if we’re lucky enough to have an enquiry come to us, we still have to talk to that person. If the enquiries don’t come to us, how on earth are we going to get new business? Networking events are good, but still need that phone call afterwards, mailshots are effective, but still need that follow up phone call…. Why do we all hate it so much??
The feedback we’ve had over the last 15 years is that people don’t know what to say, they don’t know how to answer the awkward questions, or that they fear how they are going to be treated by the person on the other end of the phone. Rejection is a very difficult pill to swallow! Do you recognise any of this? Mmmm, yes, me too!
Telephone Skills for the Professions is a one day seminar which gives you the skills and knowledge to make calls in a professional, “non-sales” way. It explodes the myths associated with appointment making calls, fee negotiation calls, referral calls, internal calls, breaking the processes down into small pieces which can be learned very easily.
Telephone Skills for the professions includes the following:
• What do we want from our calls?
• Rejection embraced!!
• Cleansing our data
• Controlled response techniques
• Telephone scripts - advantages and disadvantages
• Voice Profile and success rate analysis
• Objections during telephone calls – we know all of them!
• Objection handling techniques – easy to learn and so effective!
• Closing techniques
• Internal, external and personal call procedures, how to change your world!
This seminar may be the most important thing you do in 2010, don’t procrastinate, and be liberated from the fear!! Book now!
Telephone Skills for the Professions - One Day Seminar training courses available to book:
| Location | Date | Price (ex vat) | Places |
